Barnwell Electrical

Customer information and complaints

Last updated: 24 October 2026

Enquiries and quotations

Call 01223 243634 or email barnwell-electricals@btconnect.com with your postcode and a description of the work. We arrange an onsite visit to assess the work and prepare a quotation. Review the proposed scope before agreeing to proceed.

Agreeing the work

Before agreeing work, ask us to confirm what is included, any exclusions, the price and any applicable VAT, payment arrangements, expected timing, access requirements and certification. Any changes to the agreed work should be discussed with you, including their effect on price or timing.

Cancellations and guarantees

Your cancellation rights depend on how and where the contract is agreed and the nature of the work. Ask for the applicable cancellation information before agreeing to proceed, particularly if work is requested during a cancellation period. Any commercial guarantee and its conditions should be confirmed with the quotation. Your statutory rights are unaffected.

Raising a concern

If you are unhappy with our service, contact us using the telephone or email above, or write to 9 Ronald Rolph Court, Wadloes Road, Cambridge, CB5 8PX. Include the job address, any quotation or invoice reference, what happened and how you would like the matter resolved. Keep copies of relevant documents.

If the matter remains unresolved, you can seek independent consumer advice through Citizens Advice. For work within an applicable NICEIC scheme, check NICEIC's complaints information for its current scope and eligibility.

This page explains the enquiry process and is not a substitute for the terms supplied for your particular job.